Have you found billing errors on your credit card statement or transactions that you didn't make? Before you blame your significant other, check to see whether you can claim the money back from your credit card if the charge was an error. Requesting a refund is fairly easy and you may need to contact your credit card company. Three possible scenarios where you can request a refund are: the return of a product, a credit transaction posted for the wrong amount or a fraudulent credit transaction. It’s a good idea to be familiar with the credit card company’s refund policies; using these as a guide can help you receive a refund in no time.
Refund for a Product Return or Service Issue
Request a credit refund from the merchant or service provider for a product return or service issue. Save your refund receipt as proof of the return.
Contact your credit card company if the merchant or service provide will not issue a refund. Explain the situation to your credit card company. Most companies will assist you and contact the service provider on your behalf to request a refund.
Review your statement or online account to make certain the refund was posted. Most refunds are posted right away to your account. Delays can occur if you have a dispute with the merchant and the charges need to be researched by your credit card company.
Refund for an Incorrect Billing
Request a refund when a credit transaction is posted for the wrong amount. Contact the merchant and explain the error you found. You may need to provide proof of the correct amount that should have been charged. If the merchant issues a refund, retain a copy of the receipt.
Contact your credit card company if the merchant does not provide a refund. Its possible the merchant may not agree with the error you found. Contact your credit card company and request assistance in resolving the error.
Review your credit card statement or online account to make sure the refund was posted. Similar to a product return, this refund can be posted right away or may be delayed if the charge is in dispute.
Refund for Fraudulent Transaction
Request a refund when a credit transaction you did not make is posted to your account. Contact the merchant and attempt to resolve the issue. If the refund is issued, request a receipt for your records.
Contact your credit card company for additional assistance if the merchant does not issue a refund. Request that your account be monitored for fraudulent activity. You may also want to consider closing your current account and requesting a new credit card number.
Review your credit card statement or online account to make certain the refund was posted. This refund should post to the account right away or may be delayed if additional research is required.
Contact the three major credit bureaus, such as Experian, Transunion and Equifax, to request that a fraud alert be placed on your credit. If your credit card number or personal identity information has been stolen, this step can provide additional protection to your credit.
Eileen Rojas holds a bachelor's and master's degree in accounting from Florida International University. She has more than 10 years of combined experience in auditing, accounting, financial analysis and business writing.