How to Cancel Payments Made on a Visa

Just because you paid the wrong amount on your Visa card doesn’t mean you can’t do anything about it. You have several options to cancel a payment made on a Visa card even if the payment has already been processed. Although it is easier to stop a pending payment, the issuer can reverse a payment that already has been applied. Best of all, if you have online banking, you can even stop a payment without having to speak to a representative.

Online – Before Processing

Log on to your online banking account with the card issuer. Click the “Accounts” or “My Accounts” link and select the account that you want to stop payment on.

Select the “Payments” option, then “Pending Payments.” The payment amount and date will appear along with the status. If the status is pending, you can cancel it now.

Select “Edit Payment” or “Cancel Payment.” Follow the onscreen prompts and cancel the Visa payment.

Print the confirmation screen as proof that the payment is canceled. Depending on the bank, you may get a confirmation email as well.

Log back on and check the “Pending Payments” screen. Depending on the bank, the payment status will appear as “Canceled” or it will be deleted and you’ll know the process was successful.

By Phone – Before Processing

Locate the issuer’s number on the back of your Visa card. Have your card and your payment information at hand. Be prepared to verify your address, date of birth and Social Security number if asked.

Dial the number and follow the prompts to speak to a billing representative.

Tell the billing representative the date and amount of the payment. Ask that the payment be canceled.

Request a confirmation number and ask the representative’s name. Keep this information for your records.

After Processing

Locate the issuer’s number on the back of your Visa card. Have your card and payment information readily available. Be prepared to verify your address, date of birth and Social Security number if asked.

Dial the number and follow the prompts to speak to a billing representative.

Tell the billing representative the date and amount of the payment. Ask that the payment be reversed.

Request a confirmation number and ask the representative’s name. Ask how long it will take to cancel the payment. Keep this information for your records.

Wait a day or two and re-dial the number from the card and listen to the recording which will reference your last payment. It should give you the payment previous to the one you just canceled. If the canceled payment is still showing, call the issuer back with your confirmation number and make sure the request is in process.

Warning

  • Be sure to pay the minimum payment before the due date or you’ll be assessed late charges.